Job Description

Performance Monitoring and Analysis

• Develop and track KPIs to assess the performance of service providers.
• Analyze performance data to identify trends, issues, and opportunities for improvement.
• Prepare regular performance reports and presentations for internal stakeholders.

KPI Implementation and Management

• Collaborate with service providers to define and agree on performance metrics.
• Implement a KPI and penalty system to ensure accountability and service quality.
• Conduct regular performance reviews and meetings with service providers to discuss outcomes and areas for improvement.

Relationship Management

• Build and maintain strong relationships with the service providers.
• Address service provider concerns and feedback related to performance metrics.
• Facilitate communication between service providers and internal team...