Laceys Key Accounts Manager Duties

Responsibilities and KPI’s

Name:

Date:

KAM Signature:

Manager Signature:

What is a Key Account?

A key account is someone who is fully responsible for managing the allocated customers. They manage sales and stocks, relationships, and ensure a steady and long‑term business relationship with existing clients while maintaining growth. They are also required to seek and obtain new major customers for the business.

Key Accounts Duties and Responsibilities Manage and achieve sales and budgets with allocated customers across all divisions within Laceys for the financial year. Manage and achieve sales within allocated customers across all buying categories. Develop and maintain good long‑term business relationships with customers. Visit customers at least once per month, unless otherwise agreed. Each visit includes: Manage current business. Drive promotions. Manage stocks. Generate orders. Plan forward....