Reporting to: Customer Relations Manager
Start Date: Immediate
Working Hours: Mon – Fri, 8am – 5pm
Probation Period: 6 months
Job Type: Full Time, Permanent
Job Location: Office Based
ABOUT THE JOB
To manage and grow assigned maintenance contracts through proactive client engagement, site and building services management, commercial development, and multi-disciplinary coordination. The KAM ensures compliance, maximises operational efficiency, drives revenue opportunities, and represents the voice of the client across East West Connect (EWC). This role also provides a clear pathway for career progression and development within the organisation.
DUTIES
Contract & Client Management
1. Act as the primary client contact, understanding client needs and expectations.
2. Lead contract mobilisation, onboarding, and handover processes.
3. Maintain accurate asset records, site documentation, and compliance registers.
4. Host regular client meetin...