Building and maintaining professional relationships and actively engage with clients and intermediaries to achieve overall sales and profitability targets.
Provide consultative recommendation through analysis of Claims & Utilisation reports and propose measures to clients to better manage cost.
Collaborate proactively and transparently with internal stakeholders (Operations, Customer Experience, Training, etc) to optimize the customer experience.
Arrange and participate in internal and external client debrief.
Act as door-opener to Segment management team.
Responsible for proposing new product or initiatives for Direct Clients.
Monitor seamless implementation, including policy enrolment, briefing, helpdesk, policy issuance, and setup.
Involve in projects or initiatives that will further grow the overall CS business.