POSITION SUMMARY : To manage and support assigned key accounts by delivering responsive customer service, coordinating order fulfilment, and working closely with internal teams to meet customer expectations and strengthen long-term relationships. MAIN DUTIES AND RESPONSIBILITIES TO BE ACCOMPLISHED : Key Account & Customer Service Management Serve as the primary contact for assigned key accounts, ensuring prompt and professional responses to customer enquiries and requests Build strong working relationships with customers by understanding their business needs, priorities, and service expectations Handle customer concerns, complaints, and service issues with urgency, working across teams to achieve timely resolution Provide accurate updates on order status, delivery schedules, and any supply constraints to maintain customer confidence Support customer retention and satisfaction by delivering a high standard of service and consistent follow-through Order Coordination & Account Suppor...