Key Account Coordinator

About the Role:

As a Key Account Coordinator, you will play a critical role in supporting key account clients throughout their service journey. Your responsibilities will include planning, coordinating, and ensuring the successful delivery of services. With your eye for detail and proactive approach, you will help maintain high standards and enhance customer relationships.

Key Responsibilities:

Ensure all contracted work meets client expectations and aligns with agreed KPIs.
Collaborate with the planning team to schedule work efficiently.
Identify and implement process improvements to maximise profitability.
Document access issues and liaise with clients to provide effective solutions.
Prepare and issue post-service reports within 5 working days.
Manage customer complaints and delivery issues, keeping records updated.
Conduct client review meetings and ensure follow-up actions are completed.
Support your team dur...