■Handle hotline calls, Customer Service Email, Website Leads Form, Salesforce System Operations, and other related data and order processing tasks. 处理客户服务热线电话、客户服务邮件、网站潜在客户表单、Salesforce系统操作以及相关数据和订单处理任务.
■Handle inbound calls via the company's smart customer service system, providing B2B clients with consultation and issue resolution regarding testing, inspection, and certification (TIC) services. 通过公司智能客服系统处理入站电话，为B2B客户提供测试、检验和认证（TIC）服务的咨询和问题解决
■Proficiently operate smart CS platform features including IVR navigation, intelligent call routing, and ticket workflow management to ensure efficient call handling. 熟练操作智能客服平台功能，包括IVR导航、智能呼叫路由和工单流程管理，以确保高效的呼叫处理
■Leverage the knowledge base and recommended scripts within the smart CS system to quickly and accurately address FAQs regarding quotations, testing lead times, sample submission requirements, and certificate inquiries. 利用智能客服系统中的知识库和推荐脚本，快速、准确地解答关于报价、检测周期、样品提交要求和证...