Position Overview
About KAYALI KAYALI is a fragrance brand founded by beauty mogul Mona Kattan in 2018. The brand focuses on Middle Eastern heritage, layered scents, cruelty‑free ingredients, and long‑lasting fragrances.
Responsibilities Community Operations & Team Management - Lead daily community operations across brand, founder, and supporting social channels.
- Manage team workflows, coverage, SLAs, quality standards, and accountability.
- Ensure community responses are timely, accurate, empathetic, and aligned with brand and founder tone of voice.
- Build systems that improve speed, consistency, quality control, collaboration, and operational discipline.
- Coach Community Managers on tone of voice, escalation judgement, customer care, platform behaviour, and cultural awareness.
Founder & Brand Community Management - Lead community engagement across Mona Kattan’s founder‑led platforms, ensuring respons...