Key Responsibilities Oversee the day-to-day operations of the divisions Drive operational excellence, ensuring quality, accuracy and efficiency in all bookings Ensure that all services - transport, activities, accommodation, and guides - are confirmed, accurate, and delivered to standard Monitor daily operations and proactively identify risks and operational gaps Handle escalations from customers or consultants and resolve challenges with professionalism and urgency. Oversee supplier logistics, allocations, and last-minute changes Ensure costing accuracy, adherence to operational procedures, and deadline compliance Analyse operational breakdowns and implement corrective actions to prevent recurrence Oversee documentation: vouchers, travel packs, final itineraries Conduct quality checks on consultants work and ensure operational readiness Support in guest emergencies and unexpected disruptions Collaborate with Finance and Sales to ensure smooth handover, billing, and reconciliation Assi...