Description We are looking for an entry-level Systems Administrator to provide remote technical support to clients while maintaining high standards of customer service. This role involves resolving technical issues, documenting processes, and ensuring smooth communication with clients. You will also participate in on-call rotations and contribute to the maintenance and optimization of various systems.

Responsibilities:
• Deliver remote technical support to clients, ensuring timely and effective resolution of issues.
• Monitor and adhere to established service level agreements (SLAs) while tracking customer concerns.
• Participate in scheduled after-hours on-call rotations, typically three to four times annually.
• Utilize tools like ConnectWise for thorough documentation, issue management, and client interaction.
• Troubleshoot and resolve issues related to network infrastructure, including firewalls, switches, VLANs, and networking protocols.
• Manage and su...