This customer-facing role forms part of a busy Managed Services environment and is ideal for a motivated technical support professional looking to grow their career in IT infrastructure and support. The successful candidate will be involved in daily ticket management, Microsoft 365 support, workstation troubleshooting, and structured escalation processes.

Key Responsibilities:

Manage daily service desk activities and ticket queues

Log, track, update, and follow up on IT service requests

Provide Microsoft 365 user support

Troubleshoot Windows workstations, peripherals, and general end-user issues

Assist with server-related tasks, networking, and backup systems

Provide support exposure to 3CX, Mimecast, and email / security platforms

Maintain accurate IT documentation and perform general IT administration

Escalate complex technical issues where required

Minimum Requirem...