Job Title: Junior Retentions Representative

Reports to: Head of Retentions / Head of Sales

Location: Cape Town, Hybrid

About Us

Our client is a fast-growing fintech lending to small and medium-sized businesses in the UK.

Role Overview

Our client is looking for a Junior Retentions Representative to focus on maintaining strong relationships with existing and past customers. In this role, you will be responsible for contacting clients nearing the end of their funding agreements, as well as re-engaging past customers to explore opportunities for renewed funding. This is a customer-focused position requiring excellent communication skills and a friendly, professional demeanor. You must be comfortable with phone-based interactions and have a keen ability to address customer needs and concerns.

Key Responsibilities Proactively contact customers nearing the end of their funding agreements Re-eng...