Our team is responsible for helping Customer Experience teams to achieve their best, by intelligently solving repetitive work, so they can shift their focus to solving more sophisticated problems. We use the latest trends in Machine Learning and AI algorithms to help us on that mission, and we're passionate about empowering our customers.

What You Get To Do Every Day

• Research, prototype, and develop state-of-the-art NLP/ML models for use cases such as intent detection, auto‑assist, chatbots and intelligent agent routing.
• Design and execute rigorous experiments and evaluations (offline/online, A/B) to improve model accuracy and robustness.
• Work closely with ML Engineers to productionize ML solutions—including data pipelines, scalable model serving, and monitoring.
• Analyze large, multi‑lingual customer interaction datasets to uncover insights and power new solutions.
• Participate in technical reviews and share knowledge...