The Junior Key Account Manager supports the Key Account Director in maintaining strong client relationships and ensuring operational delivery meets or exceeds established SLAs. This role is the day-to-day liaison between clients and internal teams, coordinating financial reporting, invoicing, forecasting, scorecards, and process implementations to drive client satisfaction and operational performance. The role requires strong cross-functional collaboration with operations, finance, and other internal stakeholders.
Your Tasks Responsible for the financial reporting of each client, including gathering data for invoicing, preparing invoices, forecasting monthly volumes for operations and finance, and participating in the annual budgeting process. Working in a collaborative team environment responsible for achieving productivity and quality measurements for client services.
* Develop & maintain a well-coordinated internal relationship with key decision makers within the organiz...