Role Summary

You will be the first line of defence, providing essential support to users, maintaining systems, and proactively preventing issues before they escalate. Working closely with senior IT colleagues, you will have opportunities to learn, develop your skills, and gradually take on increased responsibility.

Key Responsibilities

User Support

• Provide first-line technical support across the business
• Troubleshoot hardware, software, and network issues
• Resolve tickets within agreed Service Level Agreements (SLAs)
• Escalate complex issues with clear and comprehensive documentation

Systems & Infrastructure

• Set up and configure desktops, laptops, printers, and peripherals
• Install, update, and patch operating systems and applications
• Perform routine system maintenance and health checks
• Monitor system alerts and respond promptly to secur...