A Junior IT Support Engineer provides technical assistance and support to end-users, ensuring the smooth operation of computer systems and networks. Key responsibilities include : - Technical Support: - Troubleshoot and resolve technical issues related to hardware, software, and network systems - Provide remote and on-site support to end-users, addressing their technical concerns and resolving issues efficiently - System Maintenance: - Perform routine maintenance tasks, such as software updates, patches, and system checks - Assist in the deployment and configuration of new hardware and software - Problem-Solving: - Identify and diagnose technical problems, providing timely and effective solutions - Collaborate with senior IT staff to resolve complex technical issues - Documentation: - Document technical issues, resolutions, and procedures for future reference - Maintain accurate records of IT assets, software licenses, and system configurations - User Support: - Provide training and gu...