Junior IT Support Engineer

We are seeking a dynamic and motivated individual to join our team as a Junior IT Support Engineer. The ideal candidate will have a passion for technology, excellent problem-solving skills, and a desire to learn and adapt in a fast-paced environment. The Junior IT Support Engineer is a pivotal technical role encompassing various aspects of IT Support & Infrastructure. This position demands foundational knowledge across multiple IT domains to deliver efficient support solutions, ensuring optimal end-user productivity.

Key Responsibilities:

1. Provide technical support to end-users via phone, email, or in-person, troubleshooting hardware, software, and network issues.
2. Install, troubleshoot, and maintain hardware including laptops, desktops, printers, VOIP devices, and networking equipment (both wired and wireless).
3. Diagnose and resolve faults logged on the company's helpdesk system, escalating to t...