Position Overview
We are looking for a passionate professional who thrives in communication and customer support, with a keen enthusiasm for technology. You will be ready to deliver innovative and exceptional service in payment management. This is a fantastic opportunity to work with Navita Connect, one of our leading products in the market!
Responsibilities:
Customer Support via Service Now: Respond to support tickets and meet the SLAs established by the client.Interface Between Client and Provider: Handle requests for activation/cancellation of service queues, ownership changes, international roaming activations, device requests and transfers, physical inventory management, portability requests, and data plan adjustments.Inventory Control: Maintain oversight of lines and SIM cards, physical devices, and manage device maintenance.Clarifying Inquiries: Guide users on report extraction and system usage, as well as address questions regarding ser...