What you'll do: Call Updating - To ensure that all calls are updated daily with meaningful comments and that correct call update templates are used and completed fully on all calls Asset input - To ensure that all assets are correctly entered into the system. User Satisfaction - To ensure that the user is satisfied with the service provision Meet SLA Requirements - To repair identified problems to meet average contractual SLA requirements All calls which can be resolved remotely is redirected back to the remote support team. Productive Call Rate - To ensure that the agreed upon number of calls are resolved per day. 75% Instruments - To ensure that all company equipment are kept in good condition at all times (Desktop PC, Tablet/Charger/Cover) Closure Codes - To ensure that correct closure codes are used Work Flows - Adherence to Call Management System/any assisted tool used workflows Call Ageing - Ensure that no calls have aged past the agreed upon number of days and those which have, ...