Position Overview
- Providing first-line technical support to customers via phone and written communication
- Analysing customer questions and resolving issues in cooperation with internal departments
- Ensuring accurate documentation and follow-up of customer cases
- Supporting and, over time, delivering technical training to internal colleagues and B2B customers
- Visiting customers on-site when remote technical assistance is not sufficient
- Handling the administrative follow-up of claims and service cases
- Is fluent in English and German (knowledge of French and/orDutch i...