• Manage the age analysis to ensure accurate tracking and effective management of accounts.

• Follow up and collect outstanding debt from the medical aid schemes, insurers, patients, members, and guarantors.

• Ensure accurate billing of claims according to scheme rules and agreements.

• Prepare documentation for all refund requisitions.

• Process medical aid remittances accurately and address short payments promptly.

• Liaise with medical aid schemes and patients to address account queries and resolve shortfalls.

• Maintain accurate and up-to-date records to provide feedback on the collection status and relevant collection notes of each account.

• Promptly address and resolve queries from both internal and external stakeholders in a professional and effective manner.

• Complete daily additional functions accurately.

• Adhere to company policies ...