Contact customers to collect overdue payments based on aging reports.

Perform ongoing follow-ups via phone, email, and other communication channels.

Maintain accurate and detailed records of collection activities and payment status.

Conduct account reconciliations and review/distribute customer statements.

Manage deductions and resolve payment disputes in coordination with internal teams.

Provide feedback on bad debt exposure and potential write-offs.

Support credit evaluations and credit limit management with the Credit team.

Escalate complex issues or disputes when required.