LeverageTek seeks a Bilingual Junior Operations Support Specialist for a permanent role focused on Financial Services. Candidates will primarily work remotely with quarterly onsite requirements in Ottawa or Toronto.
This role involves supporting mission-critical systems, engaging in 24/7 operations, and effectively mediating incidents between service partners and stakeholders. You will be instrumental in maintaining high customer service standards and enhancing documentation processes within the organization.
Key Responsibilities:
• Actively monitor system dashboards and escalate issues
• Facilitate incident response processes professionally
• Maintain communication with internal and external stakeholders
• Support project initiatives and promote best practices
• Develop strong relationships for system maintenance
Requirements:
• 2-3 years in Operations Support or IT Service Desk
• Must be bilingual in English and French
• Eligible for Enhanced Reliabil...