Job Description Exposure and experience with monitoring tools such as Dynatrace/ Elastic / Grafana and Prometheus. The incumbent must also have a good understanding of monitoring system software related dashboards. (Advantageous). Experience in ITIL Foundation. (Advantageous). Excellent communication skills, both written and verbal, with the ability to convey technical concepts to non-technical users on cross‑functional platforms and teams. Ability to be flexible and capable of adapting and offering support across various departments and product teams. Understanding of documenting SOP’s in a software‑related environment. Understanding of basic software issues (e.g., SQL queries, frontend bugs) with guidance from senior team members and following standard troubleshooting procedures. Basic understanding of SQL for running and modifying queries. Assist with maintaining databases and supporting data integrity under supervision. Responsibilities User Support: Provide first‑line technical as...