Hybrid Position (Onsite or Remote)

Job Duties and Responsibilities

• Respond to tickets within established deadlines and quality standards.
• Investigate issues and identify root causes.
• Restore system functionality as quickly as possible.
• Handle on-call support requests (on-call or regular).
• Availability to work on 12x36 night shifts (7:00 p.m. – 7 a.m.), subject to future changes.
• Manage tickets and resolve them within SLA.

Required Skills

• Bachelor’s degree in Computer Science, Information Systems, or Engineering (technical background preferred) / Technologist diploma.
• Minimum of 1 year of experience in customer service and technical support.
• Experience with SQL.
• Knowledge of Windows and Linux environment administration.
• Minimum English level required: Intermediate (reading, writing, and speaking). Full proficiency...