Job Description

Jr. Customer Service Associate will be responsible of offering service to Issue Management team. The job will focus on developing coverages of level 1 and 2 (using established coverage global playbook) in order to assure an accurate and timely input.

• Expert on NIQ methodologies, global coverage playbook and local FMCG dynamic.
• Responsible for ensuring a clean input from client shipments data to guarantee an appropriate analysis against NielsenIQ information.
• Maintain continuous communication and support with Issue Management local team, to avoid misunderstandings, delays and guarantee quality in the analysis, working in partnership with them.
• Adhere to Performance KPIs to improve quality performances and maintain work discipline.
• Ability to manage complex and multiple databases.
• Analysis: ability to interpret and inter-relate variables to obtain accurate insights from data.
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