Position Overview
Job Summary
To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Jr Customer Service Representative located in Guadalajara, North Site.
The Customer Service Representative role involves In charge of communicating with customers and deal with customer's inquiries.
What a typical day looks like:
Appropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high-quality services for all customer needsHandle enquiries, and resolve customer problems and complaints with care and efficiency and ensure one call resolutionMaintain customer service standards during high-pressure situations such as increased call volume, fewer resources or demanding customersInterpret customer needs, recognize symptoms, causes and solutions.Identify situations in which the customer requires f...