Clients

• Use a combination of communication tools, primarily telephone and e-mail, to contact clients to discuss

outstanding debt issues.

• Utilising a combination of defined processes, case history and judgement, make decisions on next course

of action, on a client-by-client basis.

• Record accurate records of client communications within Oracle Advanced Collections system.

• Investigate and resolve occurrences of unallocated cash.

• Effectively negotiates payment and solutions when addressing client concerns, issues, and complaints.

• Stakeholder Management – Safeguard the long-standing goodwill relationship with internal/external

clients.

Excellence

• Achieve a variety of targets, based upon qualitative and quantitative measures.

• Continually re-prioritise an ever-changing workload, ensuring activity is focused towards achieving a

variety of targets.

• Escalate any issues affecting the recovery ...