Job Description
Insight Global is looking for a Jr. 3rd Level Support (3LS) Engineer to work onsite at one of their premier customers in North Houston (Spring, Texas). This person will be utilizing their PC hardware and software knowledge to troubleshoot/debug complex cases that are presented from top customers. They will replicate enterprise customer issues in a lab environment and then debug/root cause the issue (hardware, OS issue, supporting software, etc.) and work with the appropriate internal team on issue resolution. Once a solution has been identified, they will test to make sure the proposed solution is correct before submitting to the Account team/customer. This person must be skilled with PC hardware and be able to tear down a device to the sub-assembly level. They must also be skilled with software related items such as Windows OS troubleshooting, driver updates, imaging, network connectivity, security, etc. On occasion, this engineer will be asked to join customer call...