At Dyson we are encouraged to think differently, challenge convention and be unafraid to make mistakes. We're creative, collaborative, practical and enthusiastic. Join a pioneering company obsessed with solving problems, not just selling products. Push boundaries in customer satisfaction and create service experiences that become benchmarks for the industry.

As a Journey Manager, you will be responsible for designing and optimizing post-purchase customer journeys. Your mission is to build customer trust and confidence to drive loyalty and advocacy. You will ensure competitive, seamless, reliable, and transparent processes and communications across post-purchase omnichannel journeys.

You will work cross-functionally with various Customer Function and wider business teams to manage journeys, identify pain points, streamline processes, enhance communications, and proactively resolve journey issues.