Who We Are Looking For
GardaWorld is establishing a 24/7 Operations Centre in Cape Town to enhance support for our clients and operational teams across Africa.
The Journey Management Controller is responsible for real-time monitoring of platforms, systems, and communications, serving as the first line of response in journey management, incident handling, and operational coordination.
The role ensures client journeys and alerts are continually observed and managed in line with GardaWorld protocols.
What You Will Work On
* Ensure pre-task correspondence is shared with the travelers
* Monitor client journeys, GPS tracking, platform alerts, and panic alarms to maintain situational awareness
* Respond to inbound communications (calls, emails, system notifications) and escalate in line with SOPs
* Liaise with local vendors, internal teams, and clients to ensure timely and effective operational support
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