Join Xiaomi in Athens as a German-speaking Technical Support & Customer Advisor. Enjoy competitive salary, benefits, and a vibrant work-life balance in Greece.

Your Profile

Native or near-native in German, with good English skills.

Strong phone handling and active listening skills.
Ability to adapt to different types of customer personalities.
Excellent communication and interpersonal skills.
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

Your Responsibilities

Handle incoming calls, chats, messages, and emails with a customer-first approach.
Identify and assess customers' needs to ensure satisfaction.Build and maintain trust through open, honest, and interactive communication.
Provide accurate, valid, and complete information by utilizing appropriate tools.
Achieve personal and team targets for customer service and case handling.
Maintain accurate records of customer interactions and ...