Overview
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Join Us as a German-Speaking Technical Support Advisor in Barcelona!
Are you passionate about IT support and fluent in German? We are seeking a Technical Support Advisor to deliver top-notch assistance to employees via phone, email, chat, and our self-service portal. You will play a key role in troubleshooting IT issues, supporting system operations, and collaborating with 2nd-level support teams to resolve complex technical matters.
Responsibilities
Provide 1st-level IT support to client employees, addressing issues through various channels and ensuring timely resolution
Perform root cause analysis and troubleshoot issues using phone or remote access tools
Track and categorize IT tickets, prioritize requests, and provide updates using the ITSM system
Deliver high first-resolution rates by leveraging knowledge datab...