YOUR MISSION

• Define, monitor, and manage Service Level Agreements (SLAs) & service level objectives for IT services in space projects

• Ensure IT service operations meet agreed quality standards and uptime, coordinating incident, problem & change management

• Lead QA across IT service delivery: audits, reviews, compliance, and continuous improvements

• Collaborate with engineering, project management, and operations teams to deliver reliable, high-performing services

• Report transparently on IT service metrics and quality KPIs to stakeholders

YOUR EXPERIENCE & TALENTS

• Knowledgeable in IT Service Management, ideally within aerospace, space, or similarly regulated environments

• Proven strength in Quality Assurance for IT services : process definition, monitoring, audits, SLAs & metrics

• Familiarity with service managemen...