Enhance customer loyalty as a Customer Retention Advocate at Jobber. Focus on solving issues for customers at risk of cancellation through personalized solutions.
This role involves understanding customer challenges and engaging them through targeted conversations. You will leverage your strong communication skills to build rapport and propose tailored solutions that benefit their business. The ability to handle pressure with resilience and adapt in a growth environment is crucial.
Key Responsibilities:
• Conduct meaningful retention-focused conversations with customers
• Identify risk signals and proactively reach out to clients
• Lead value sessions to improve subscription utilization
• Use diagnostic skills to explore and resolve churn causes
• Collaborate on strategies to reduce churn and enhance customer experience
Requirements:
• Experience in customer-facing roles with proven results
• Ability to influence and communicate effectively
• Strong pro...