Lead customer engagement as a Customer Success Lead at Jitterbit. Ensure Mid-Market clients realize positive business outcomes through robust account management and support.
In this role, you will be charged with overseeing the customer lifecycle, engaging with various stakeholders to drive value-driven use of Jitterbit’s platform. Your proactive approach will involve identifying key expansion opportunities and crafting customized strategies to mitigate risks. Success in this role will rely heavily on collaboration with internal teams to fulfill customer needs.
Key Responsibilities:
• Manage relationships for long-term customer retention
• Advocate for customer needs within internal teams
• Drive product adoption and engagement initiatives
• Monitor customer satisfaction metrics and feedback
• Identify and act on expansion opportunities in accounts
Requirements:
• At least 3 years in Customer Success in the SaaS field
• Experience with Mid-Market and SMB s...