Description
Jira Platform Administrator

On-site | Austin, TX | Contract


Robert Half is hiring a Jira Platform Administrator to support service operations through thoughtful platform design, administration, and process enablement. This long-term contract position is ideal for someone who can combine technical configuration expertise with a consultative approach to building scalable, user-friendly service management solutions. The role will work closely with IT and business stakeholders to shape effective workflows, improve service visibility, and strengthen operational consistency across teams.


Responsibilities:

• Oversee the day-to-day administration of Jira Service Management, including service projects, customer portals, workflows, request forms, and queue structures.

• Build and refine SLA rules, automation logic, notification schemes, and access controls to support reliable and accountable service delivery.

• Par...