Description

• Support the customer service operations including but not limited to evaluating, monitoring, analyzing of results, and implementing any changes.
• Perform (JP-EN, EN-JP) language translation and proofreading where necessary.
• Respond and support players issues via chat and email, including but not limited to password resets and more.
• Business hours: 10:00-19:00
• Full remote work within Japan

Requirements

Requirements

• Fluent reading and writing skills in Japanese (JLPT N1).
• Business level English
• Passionate about the video game industry.
• Strong logical thinking.
• Customer service (nice to have) and/or video game, travel support, help desk, technical support experience within an email contact center environment.
• Able to deliver excell...