Our client, a leading organization in the technology and IT services sector, is seeking a dedicated ITSM Now Assist Specialist to join their dynamic team. As an ITSM Now Assist Specialist, you will be an integral part of the IT Service Management department supporting innovative AI initiatives. The ideal candidate will demonstrate strong analytical skills, excellent collaboration abilities, and a proactive mindset, which will align successfully within the organization.

**Job Title:** ITSM Now Assist Specialist

**Location:** REMOTE

**MUST have -** **ITIL Certification**

**What's the Job?**

+ Lead the exploration, evaluation, and implementation of ServiceNow's Now Assist (GenAI) capabilities within the IT Service Management framework.
+ Act as a strategic representative for ITSM on AI Operations projects, ensuring alignment with industry best practices and organizational goals.
+ Collaborate with ServiceNow and platform teams to iden...