Lead the end-to-end IT Service Management function, including the design, implementation and continuous improvement of ITSM processes, standards and operating procedures.
Oversee the ServiceNow platform, including platform governance, roadmap planning, demand prioritisation, release oversight, configuration standards, data quality and user adoption.
Drive process standardisation and operational discipline by embedding strong governance, risk and control practices across service management workflows.
Manage audit, governance and control matters within Technology & Operations, including audit coordination, regulatory reviews, evidence management, issue tracking and remediation reporting.
Maintain audit readiness by ensuring process documentation, control records, procedures and supporting evidence are accurate, current and readily available.
Partner closely with risk, compliance, audit and business st...