**Hungry, Humble, Honest, with Heart.**

**The Opportunity**

This role is critical to improving operational stability, reducing recurring incidents, and

ensuring all service-impacting changes are properly governed. You will act as the central

coordination point during major incidents, work closely with Infrastructure and Engineering

teams, and help drive a shift from reactive support to proactive service management.

**About the Team**

We are looking for an experienced IT Service Management professional to join our Global IT

Support team and take ownership of Incident, Change, and Problem Management across a

global, 24/7 environment.

**Your Role**

Major Incident Management:

+ Lead and coordinate Major Incidents (P1 / P2) from detection through full service restoration
+ Act as the Incident Commander during critical outages, driving war rooms and bridge calls
+ Ensure clear ow...