Description
We are offering a contract to hire employment opportunity for a Field Technician in Augusta, Maine. The location of this job will require frequent travel across various locations in Maine. The workplace will vary based on the location of the technical support needed.


Responsibilities

• Assist in the development and updating of processes, procedures, and work instructions to align with customer needs and industry standards.

• Participate in the implementation, measurement, and monitoring of established SLAs.

• Generate regular reports on SLA performance and compliance.

• Support the maintenance of service quality and ensure established procedures are adhered to.

• Provide training support to technicians on new procedures and changes to existing ones.

• Communicate updates or new procedures to stakeholders as directed.

• Support the measurement of compliance with service contract terms and assis...