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Role Summary:

We are seeking an ITSM Functional Consultant & Scrum Master with strong expertise in IT Service Management practices, ITIL4 principles, and hands-on experience with leading ITSM tools such as ServiceNow. The role combines functional ITSM consulting with Scrum Master responsibilities, requiring the candidate to drive ITSM process implementations while enabling Agile delivery teams for iterative, incremental, and value-driven outcomes.

The ideal candidate will act as an ITSM Process consultant, ITIL Strategy Consultant, Agile Facilitator, and Scrum Master, bridging business stakeholders, ITSM platform teams, and Agile delivery teams to ensure high-quality, timely, and sustainable ITSM solution...