**Req Number** 186428

Job Description

Supports, troubleshoots, maintains and resolves end-user software and technical issues in order to maximize effective use of technology to end users. Provides support for all end-user equipment including desktop, laptop, printers, scanners and hospital equipment.

Job Responsibility

+ Provides remote and hands-on technical support and training to end users.
+ Assists with testing of clinical applications with users and appropriate applications teams.
+ Investigates problems between applications and other interfaced systems and instruments.
+ Assists in coordination with vendors on break/fix issues as necessary (vendor installs, monitors and maintains all hardware and all remote software systems).
+ Participates in the disaster recovery and back up/recovery drills.
+ Complies with regulatory agency standards and participates in preparation for visits.
+ Travel to office locations to perform job d...