We are a Malaysia-based Managed Service Provider (MSP) dedicated to delivering modern workplace, cloud, security, and networking solutions for small to mid-sized businesses.

Role Overview

This is a full-time (on-site) role for an IT Support Technician (Level 1) located in Setia Alam, Selangor, Malaysia.

Interested candidates may send their resumes to ****@smartech.com.my

Key Responsibilities

• Service Desk Operations: Act as the first point of contact via phone, email, and chat, providing a “Customer First” experience through triage and initial support.
• Incident Management: Troubleshoot and resolve technical issues or elevate complex cases to Level 2 & Level 3 Technicians with comprehensive documentation.
• User Lifecycle Management: Execute onboarding/offboarding tasks and “Out-of-Box” setups for new workstations and user accounts.
• Proactive Maintenance: Monitor RMM dashboards and perform remedia...