About The Role

We are looking for an experienced ITIL Governance professional who can lead and strengthen enterprise-wide IT Service Management (ITSM) practices across the organization. This role is focused on driving governance, process ownership, operational discipline, and continual service improvement aligned with ITIL v4 best practices.

The ideal candidate has strong hands‑on experience implementing and governing multiple ITIL processes within enterprise or shared services environments. This person should be capable of working across technical and business teams, establishing governance standards, driving process adoption, and ensuring accountability across the IT organization.

This role requires someone who goes beyond operational incident handling and has a deep understanding of end‑to‑end ITSM governance, service lifecycle management, and process maturity improvement.

Key Responsibilities

• Incident Management
• Majo...