Senior Consultant – ITSM Service Architecture Specialist
Permanent
Remote
SC CLEARED

Overview: We are seeking a Senior Consultant – ITSM Service Architecture Specialist to deliver ITIL 4-based service management solutions for UK government clients.

This permanent role is home-based (UK) with up to 25% travel for client workshops and meetings. You will work as part of a collaborative team to implement ITIL service value stream practices, document and optimise ITSM processes, and lead discovery workshops focusing on governance modelling, IT landscape analysis, and service roadmap development. The ideal candidate will combine deep ITIL 4/ITSM expertise with strong communication skills and an understanding of public sector environments.

Key Responsibilities

Serve as the Technical Lead working with the Engagement and Value Manager to build the Process Transformation Practice

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