Flexible Work, Better Balance
Department: Customer Support
Employment Type: Full Time
Location: APAC-Malaysia
The iTero Customer Success Specialist is a combined role of iTero Technical Support and Customer Support Representative. It is designed to provide comprehensive assistance to internal customers (Sales and Marketing teams) and external customers (iTero Scanner users, including doctors and their staff). This dual role involves managing technical issues for the iTero family of products, software, and services while simultaneously handling customer service responsibilities. The ideal candidate will troubleshoot and resolve technical and non-technical inquiries, ensure exceptional customer satisfaction, and support cross‑functional initiatives. Responsibilities range from technical troubleshooting and issue escalation to managing customer queries, processing transactions, ...