Mercier Consultancy is seeking a skilled Italian Support Expert to join a leading iGaming company based in Athens, Greece. This role offers a fully paid relocation package, providing a fantastic opportunity for talented professionals to develop their careers in the dynamic and fast-growing iGaming industry.

As an Italian Support Expert, you will be responsible for delivering exceptional support to Italian-speaking clients, addressing their inquiries, resolving issues, and ensuring a seamless and enjoyable gaming experience.

Responsibilities

• Provide top-quality customer support to Italian-speaking players via phone, email, and chat
• Assist customers with account management, game rules, transactions, and technical issues
• Handle complaints and disputes with professionalism and accuracy
• Document all customer interactions promptly and accurately in internal systems
• Collaborate with cross-functional teams to enhance customer satisfac...