Mercier Consultancy MD is currently hiring Italian-Speaking Video Streaming Customer Experts to join our team in Greece. This role offers an excellent opportunity for those passionate about video streaming services and keen to support Italian-speaking customers with professionalism and care. You will be responsible for delivering outstanding customer service to ensure a positive streaming experience.

Key Responsibilities

• Provide exceptional customer support in Italian through phone, email, and chat, addressing inquiries related to video streaming services.
• Assist customers with account management, subscription inquiries, and basic technical troubleshooting.
• Keep accurate and detailed records of customer interactions within CRM systems.
• Stay updated on video streaming products, features, and promotional offers to inform customers effectively.
• Collaborate within the team to enhance customer service quality and resolve issues ...